Privacy Policy

Introduction

Welcome to Flow. This Privacy Policy explains how we collect, use, and protect your personal information when you use our booking services.

Flow uses the Ask AI platform to provide court booking and facility management services. By using our services, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy should be read together with the Ask AI Platform Privacy Policy, which governs the technical aspects of data processing.

Information We Collect

When you make a booking or interact with our services, we may collect:

• Your name
• Phone number
• Email address
• Booking history and preferences

How We Use Your Information

We use your information to:

• Process and confirm your bookings
• Send booking reminders and notifications
• Communicate important updates about your reservations
• Improve our services and customer experience
• Respond to your inquiries and support requests

Information Sharing

We share your information with:

• Ask AI Platform: Our booking platform provider, which processes data on our behalf
• Payment Processors: To process your payments securely (we do not store card details)

We do not sell your personal information to third parties.

Data Storage

Your data is processed and stored securely on servers located in the European Union through our platform provider, Ask AI. This ensures an adequate level of data protection in accordance with Saudi Arabian privacy laws.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, please contact us using the information below.

Changes to This Policy