Terms of Service

Introduction

Welcome to Flow. These Terms and Conditions ("Terms") govern your use of our court booking and facility services.

Flow uses the Ask AI platform for booking management. By using our services, you also agree to the Ask AI Platform Terms of Service.

Booking Terms

When making a booking at Flow, you agree to:

• Provide accurate contact information
• Arrive on time for your scheduled booking
• Follow all facility rules and guidelines
• Treat staff and other users with respect

Cancellation Policy

The following cancellation policy applies to all bookings:

• 24-Hour Notice Required: Bookings must be cancelled at least 24 hours before the scheduled time
• Late Cancellations: Cancellations made less than 24 hours before will not be eligible for credit
• No-Shows: Failure to attend without cancellation will result in forfeiture of the booking amount

How to Cancel

You can cancel your booking by:

• Using the cancellation link in your booking confirmation
• Contacting us directly via phone or WhatsApp
• Through the booking platform

Refund and Credit Policy

• No Cash Refunds: We do not provide cash refunds for cancelled bookings
• Credit Only: Eligible cancellations (24+ hours notice) will receive credit for future bookings
• Credit Validity: All credits are valid for one (1) year from the date of issue
• Non-Transferable: Credits cannot be transferred to another person

Package Purchases

• Package credits are valid for one (1) year from purchase date
• Unused package credits are non-refundable
• Packages cannot be transferred between users

Payment

• Payments are processed securely through our platform